Gramian Consulting

About Gramian
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.
We are looking for an experienced
Cisco Collaboration &amp; Video Conferencing Engineer
with strong hands-on expertise across
Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure
. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.
CONTRACT:
short-term contract (up to 1 year)
LOCATIONS:
On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
PROCESS:
intro call + 2-step client interview process
Responsibilities
<ul>
<li>Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.</li>
<li>Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.</li>
<li>Support Cisco CMS, Expressway, B2B, and Mobile &amp; Remote Access (MRA) environments.</li>
<li>Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.</li>
<li>Monitor infrastructure health and proactively identify operational issues.</li>
<li>Participate in telephony and video-conferencing projects and upgrades.</li>
<li>Respond to customer escalations and coordinate complex issue resolution.</li>
<li>Escalate technical issues to vendors and Level 3 support when required.</li>
<li>Support operations teams on an ad hoc basis.</li>
<li>Coordinate the local team and promote knowledge sharing across the function</li>
</ul>
Requirements
<ul>
<li>Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.</li>
<li>Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.</li>
<li>Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.</li>
<li>Strong knowledge of SIP and H.323, collaboration security, and system administration.</li>
<li>Understanding of video codecs, encryption, certificates, and licensing models.</li>
<li>Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.</li>
<li>Working knowledge of VMware.</li>
<li>CCNP Voice or comparable Cisco collaboration expertise</li>
</ul>

Cisco Video Conferencing Specialist (Onsite)

Cisco Video Conferencing Specialist (Onsite)

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