Cisco Voice Engineer

A senior L3 voice role with a global financial services organisation, combining day-to-day ownership of enterprise Cisco telephony with the voice fit-out of a new office tower build.

Contract: 12 months

Location: Glasgow, Scotland, UK

Working pattern: Hybrid, 2-3 days per week in the office

𝗧𝗵𝗲 𝗣𝗿𝗼𝗷𝗲𝗰𝘁

The engagement covers the planning, coordination and installation of voice and data infrastructure for the construction and renovation of a new office tower in London. You will help plan installations, oversee migrations, support the first day of business operations and provide ongoing telephony support.

Alongside the build, you will support global voice infrastructure as the Level 3 escalation point. Weekend work is required during installation phases, typically Friday evenings and Saturdays.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Deliver installation and integration of voice and data hardware and cabling

• Oversee migrations and support day-one business operations

• Resolve complex voice issues through L3 troubleshooting, analysis and remediation

• Support L1 and L2 teams through incident escalations

• Manage incidents, problems and changes across global voice infrastructure

• Contribute to operational acceptance of new deployments

• Produce as-built technical documentation

• Communicate clearly with business units during projects and incidents

• Track work activities in ServiceNow

• Take part in vendor management and governance

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀

𝗘𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹

• Strong Cisco Voice SME background, including Cisco CUCM and contact centre

• Cisco Unified Call Manager (CUCM) 12.x or later

• IP endpoints, Cisco Jabber and Jabber Mobile

• MRA

• SIP, MGCP and ISDN

• Packetised voice, session management and call routing

• Five or more years with enterprise voice and data systems

• CCNP Collaboration-level knowledge (certification preferred, not required)

• Experience of branch office construction, renovation, relocation or corporate real estate projects

• Organised and self-motivated, able to manage multiple projects under pressure

𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲

• Cisco UCCX

• Avaya Session Manager

• IPC and Private Wires

• Bachelor's degree

𝗘𝗹𝗶𝗴𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗖𝗼𝗻𝘁𝗮𝗰𝘁

UK right-to-work candidates only, including eligible dependant visa holders and those with ILR. Unfortunately, visa sponsorship or Skilled Worker visa support is not available.

To apply or find out more, contact [email protected]