Citizen Developer Analyst (Low-Code Platforms)

Specific tasks and service requirements required on a daily basis.

Technical Enablement

• Advise and support staff in designing, developing, and deploying apps and automation using approved platforms (e.g., Power Platform, RPA, AI tools).
• Provide hands-on clinics and troubleshooting for citizen developers.
• Provide expert advice to ensure templates, starter kits, and solution catalogs are appropriately used or developedsupporting consistent, scalable automation aligned with organizational needs and best practices.

Governance & Best Practices

• Ensure all citizen-developed solutions comply with IT security guardrails, data protection standards, and regulatory requirements.
• Review and provide feedback on solution designs, documentation, and lifecycle management.
• Contribute to the development and refinement of governance playbooks and onboarding processes.

Training & Capability Building

• Deliver structured learning sessions and workshops for staff (in coordination with ACM and Project delivery teams).
• Mentor Digital Champions and support the Citizen Dev Hub community.
• Curate and update knowledge materials, FAQs, and guidance documents.

Quality Assurance & Monitoring

• Conduct peer reviews and quality checks of citizen-developed apps and automations.
• Identify risks, gaps, and improvement opportunities in solution development.

Reporting & Continuous Improvement

• Track and report on adoption metrics, solution quality, and compliance.
• Provide recommendations for scaling citizen development and improving program outcomes.

Requirement And Qualification (Education & Work Experience) Education and Work Experience

• Proven experience in citizen development, low-code/no-code platforms, and process automation.
• Strong understanding of governance, security, and compliance in digital solution development.
• Excellent facilitation, coaching, and communication skills.
• Experience in large organizations is preferred.

Technical Knowledge

• Proficiency in low-code/no-code platforms (especially Microsoft Power Platform: Power Apps, Power Automate, Power BI, CoPilot).
• Understanding of process automation, workflow design, and solution lifecycle management.
• Familiarity with IT governance, data protection, and security standards.
• Knowledge of best practices for documentation, testing, and deployment of digital solutions.

Soft Skills

• Strong communication and facilitation skills for training, mentoring, and stakeholder engagement.
• Problem-solving and analytical thinking.
• Ability to work collaboratively in cross-functional teams.
• Adaptability and willingness to learn new technologies and practices.
• Coaching and peer support skills.

Tools/Software

• Microsoft Power Platform (Power Apps, Power Automate, Power BI, CoPilot).
• Collaboration tools (e.g. Microsoft Teams, SharePoint).
• Project management tools (e.g., MS Project, Planner, or similar).
• Documentation and knowledge management tools (e.g., Word, OneNote,).

Certification (if applicable)

• Microsoft Certified: Power Platform Fundamentals (PL-900) required.
• Microsoft Certified: Power Platform App Maker Associate (PL-100) preferred.
• Other relevant certifications in process automation, RPA, or IT governance are an advantage.

Work Arrangement

• Hybrid, requiring employees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory.
• Work Schedule is from 8:00AM 5:00PM Manila Time.

Job Type: Fixed term

Contract length: 6 months

Work Location: In person/hybrid