Citrix + Active Directory (L2 Support)

Role & Responsibilities

• Install, configure, and support Citrix applications and environments.
• Manage Active Directory users, computers, and Group Policies (GPOs).
• Handle and resolve ServiceNow tickets within defined SLAs.
• Provide Level 2 field support for IT incidents and service requests.
• Troubleshoot network devices, including Firewalls, Switches, Access Points, and Ports.
• Monitor and support WAN circuits and File Servers.
• Perform server patching, auditing, and compliance activities.
• Install, configure, and maintain end-user hardware and software.
• Coordinate with vendors for hardware, software, and network issues.
• Analyze incident trends and recommend preventive actions.
• Ensure timely documentation of incidents, resolutions, and user details.
• Perform preventive maintenance and ensure system reliability.

Preferred Candidate Profile

• 24 years of hands-on experience in Citrix support and Active Directory administration.
• Strong knowledge of Active Directory user/client management and GPOs.
• Basic to intermediate understanding of Cisco networking (Firewalls, Switches, Access Points).
• Experience in ServiceNow ticket handling and ITSM processes.
• Exposure to Windows Server, WAN, and File Server support.
• Experience in L2 IT support / field support roles.
• Understanding of patch management, antivirus, and security compliance.
• Good communication skills and ability to work with business stakeholders.
• Relevant Citrix or Microsoft certifications are an added advantage.