Citrix Admin

Maintain and support Citrix Virtual Apps and Desktops infrastructure, including Citrix Cloud components.

• Perform routine system maintenance, patching, upgrades, and performance tuning.
• Manage user sessions, machine catalogs, delivery groups, policies, and profile management.
• Maintain and support the deployment of Workspace App to endpoints.
• Monitor Citrix services and infrastructure health to ensure proactive incident prevention.
• Provide Level 3 technical support to users via phone, email, and/or remote access.
• Perform problem analysis and troubleshoot issues of low to moderate complexity with minimal guidance.
• Provide consultation for end-user queries and fulfill service requests in accordance with defined SLAs.
• Drive operational efficiency by automating manual processes.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Participate in change management, problem management, and release activities aligned with ITIL practices.
• Be willing to work in shift hours supporting APAC and EMEA regions, including weekend maintenance as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.