Citrix Engineer - L1 - Immediate joiners only

Location: Mumbai - Goregaon
Experience: 13 Years
Notice Period: Immediate Joiners Only
Position: Citrix L1 Support Engineer

Shifts: US Shifts/6 Days Working

Job Summary

We are looking for a Citrix L1 Support Engineer to provide first-level technical support for Citrix Virtual Apps and Desktops environments. The candidate will be responsible for monitoring, troubleshooting, and resolving basic end-user issues while ensuring timely resolution of incidents.

Key Responsibilities

• Provide L1 support for Citrix Virtual Apps and Desktops (VDI) environments.
• Troubleshoot login failures, session disconnections, slow performance, and application launch issues.
• Assist users with Citrix Workspace app installation, configuration, and connectivity issues.
• Perform basic checks on Citrix sessions, virtual desktops, and user access.
• Log, track, and update incidents using the ticketing tool.
• Escalate unresolved technical issues to L2/L3 teams as per SLA.
• Coordinate with users and other IT support teams to ensure timely incident resolution.

Required Skills

• Basic knowledge of Citrix Virtual Apps and Desktops (CVAD/VDI).
• Familiarity with Citrix Workspace app and remote desktop troubleshooting.
• Basic understanding of Windows OS, Active Directory, and user access management.
• Knowledge of incident management and ticketing tools.
• Good communication, troubleshooting, and customer service skills.