Citrix System Engineer – Kuwait

Responsibilities

• Administer the Citrix environment (XenApp, XenMobile, XenDesktop and NetScaler)
• Operate and monitor client-facing applications and critical business systems
• Work with IT and operations teams on application and system support
• Respond to and resolve issues related to the above systems
• Provide operational and technical support to keep the Citrix server environment stable
• Assist in technical support of the Citrix environment and the applications hosted on it
• Mentor System Support Specialists in end-user support, ticket resolution, file-system/disk management, server installation and configuration, and procedural updates
• Identify trends in reported incidents that may indicate systemic issues
• Prepare and document standard operating procedures and protocols
• Schedule, test and implement enhancements or new releases of server operating systems and published applications
• Work with senior/lead system engineers to implement IT infrastructure designs and rollouts
• Participate in on-call shifts

Qualifications & Experience

• Bachelor's degree in Computer/Electronics Engineering or Computer Science, or any Bachelor's degree with at least 6 years of IT experience
• At least 6 years in IT-related services
• Experience implementing, configuring and debugging Citrix Receiver and Worx Home on smartphones, tablets and PCs
• Strong knowledge of MDX application wrapping
• In-depth understanding of Citrix XenApp, StoreFront, XenMobile and other Citrix components
• Very good understanding of Citrix Access Gateway and NetScaler
• Advanced troubleshooting skills, applying theoretical knowledge
• Strong analytical skills for root-cause analysis
• Able to resolve the most complex Citrix-related issues
• Fluent in English
• Preferred: Citrix certifications