City Head - Indore

Role & responsibilities

• Team Management:

• Lead, mentor, and manage a team of ASMs and RMs in the city.

• Ensure each team member meets their targets and follows the sales process.

• Conduct daily/weekly reviews to track performance, productivity, and pipeline health.

• Foster a high-performance culture and accountability across the team.

• Revenue & Target Achievement:

• Own the citys monthly upselling revenue targets and deliver consistent growth.

• Drive adoption and increased usage of all VAS offerings across the existing customer base.

• Strategically push higher-value plans and services to increase average revenue per customer.

• Sales Strategy Execution:

• Create and implement city-level sales plans based on company objectives.

• Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.

• Collaborate with marketing and product teams to run city-specific campaigns.

• Process & Reporting:

• Ensure 100% CRM compliance and data hygiene.

• Share daily/weekly performance reports with leadership.

• Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.

• Customer Success & Retention:

• Work closely with the support and operations team to ensure existing clients are satisfied.

• Help resolve escalated customer issues and ensure long-term retention.

Preferred candidate profile

• Bachelor's degree is preferred .
• Professional experience of 6-9 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication