City Manager

• The Face-to-Face (F2F) fundraising model is a crucial public engagement and donor acquisition strategy that helps CBM India sustain and scale its mission.
• The City Manager will be responsible for the overall leadership, coordination, and performance of the F2F fundraising operations in their assigned city.
• This role serves as the local profit center head, accountable for staff recruitment, training, performance, public engagement, budget control, and compliance.
• The City Manager plays a strategic role in enhancing CBM India s visibility, acquiring new individual donors, and building sustainable revenue streams to support the organization s disability-inclusive programs.

Responsibilities :

1. Strategic Planning and Execution - Support the Area Manager in the development and implementation of annual fundraising plans and city-specific budgets.

• Execute F2F fundraising strategies across various channels, including street campaigns, outreach at residential and commercial venues, events at educational institutions, and targeted one-time donation drives.

• Identify and evaluate new opportunities and locations for fundraising based on footfall, accessibility, and donor behavior insights.

• Maintain a calendar of fundraising activities and events to ensure consistent

visibility and engagement across the city.

• Work closely with Outreach Officers to get permission from different types of venues to create fundraising opportunities for the team.

2. Operational and Performance Management

• Ensure all field operations and donor acquisition activities adhere to CBM India s ethical standards, compliance requirements, and fundraising protocols. - Monitor team performance against agreed key performance indicators (KPIs) and take timely corrective actions to meet monthly and annual targets.

• Ensure accurate and timely reporting of daily activities, donor data, field issues, and expense utilization to the Area Manager.

3. Team Leadership and Development

• Directly manage a team of 3-4 team leaders and oversee a total field team of 25-30 fundraisers.

• Lead end-to-end recruitment processes, including liaison with agencies,

interviews, onboarding, and exit formalities. - Design and facilitate structured induction and on-the-job training modules, with a

focus on disability awareness, donor engagement skills, and CBM India s campaign messaging. - Promote a culture of motivation, recognition, and accountability to retain top

talent and reduce staff attrition.

4. Financial Management - Manage the city s allocated fundraising budget, including petty cash, ensuring all

expenses are within approved limits and policies.

• Track return on investment (ROI) and ensure the cost-effectiveness of outreach and campaign activities.

5. Stakeholder and Public Engagement - Act as the primary point of contact for venue partners, vendors, educational

institutions, and local authorities to facilitate fundraising permissions and

partnerships. - Collaborate with the program and communication teams to localize campaigns

and incorporate impact stories that resonate with prospective donors.

6. Decision-Making Authority - Hiring and separation decisions for fundraisers and team leaders in the assigned

• Allocation and deployment of staff across different fundraising locations and campaign formats.

• Tactical adjustments to campaign schedules and locations based on field performance and donor insights.

• Outreach Manager Bi-weekly Coordination for permissions at corporate venues

• Daily Provide direction on team coaching and skills enhancement

• Area Manager Daily Operational updates and decision-making

• Manager As required Donor query handling and data validation

• Program Team As required Campaign information and event collaboration

• Learning Manager As required Training needs and skill development

• Head - Retail Fundraising Monthly Strategic reporting and problem-solving

• Director - Sustainability Occasionally High-level updates and escalations

• As required Hiring support and logistical coordination

• Police/Civic Authorities As required Negotiation and troubleshooting for location

• Prospective Donors Daily Engagement and support for donor conversion

• • People: Management of 25-30 field team members, including direct supervision of

• 3-4 team leaders. - Finance: Control of delegated city budget and operational expenses.

• • Premises: Accountability for safety, maintenance, and security of local office infrastructure and assets.

Competencies

• • Planning & Organization: Ability to plan city-wide fundraising deployments across multiple venues and fundraising streams.
• • Analysis & Problem Solving: Ability to interpret fundraising metrics, identify
• trends, and take data-driven corrective actions.
• • Innovation: Demonstrate initiative in creating local campaigns, events, and team engagement programs to improve outreach and ROI.
• • Adaptability: Navigate dynamic field conditions, regulatory challenges, and changing donor behaviors with agility and resilience.

Qualifications, Skills & Experience

• • Bachelor s degree in marketing, social sciences, or related field; MBA preferred.
• • Minimum 4-6 years of experience in field sales, direct marketing, or fundraising, preferably in a nonprofit/social impact setting.
• • Demonstrated experience in leading large teams (20+ members), preferably in a
• performance-driven, target-oriented environment. - Strong communication skills in English and the local language.
• • Proficiency in MS Office and data reporting tools.
• • Strong interpersonal skills, conflict resolution abilities, and a high degree of cultural and gender sensitivity.
• • Primarily field-based role requiring regular presence at outreach locations. - Occasional travel to the head office or other cities for training, coordination, and

Other Responsibilities

• • Undertake additional tasks and projects as assigned by the Area Manager in alignment with CBM India s goals and fundraising strategy.
• The future job holder is expected to adhere to CBM India s policies and procedures, commit to CBM India s Child Safeguarding Policy and Code of Conduct, and follow CBM India s
• CBM India encourages persons with disabilities and women to explore this important

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.