City Operations Head

About the role:

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Roles & Responsibilities:

Operational Management:

○ Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.

○ Implement and enforce operational policies and procedures to ensure consistency across all sites.

○ Manage facility maintenance and ensure compliance with health and safety regulations.

○ Monitor and report on key performance indicators (KPIs) related to operations and customer

satisfaction.

Sales and Revenue Growth:

○ Develop and execute sales strategies to achieve and exceed revenue targets for each location.

○ Collaborate with the BTL team to create and implement promotional campaigns and initiatives.

○ Analyze sales data to identify trends, opportunities, and areas for improvement.

○ Train and mentor sales teams to enhance their performance and customer engagement skills.

Team Leadership:

○ Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.

○ Conduct regular performance reviews and provide feedback to staff to support their professional growth.

○ Foster a positive and collaborative work environment that aligns with the company’s values and

culture.

Customer Experience:

○ Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.

○ Implement customer feedback mechanisms to continuously improve the customer experience.

○ Develop and maintain strong relationships with members, encouraging retention and referrals.

Financial Management:

○ Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.

○ Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

Strategic Planning:

○ Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.

○ Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications

● Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus.

● Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.

● Proven track record of achieving sales targets and managing multiple locations.

● Strong leadership and team management skills with the ability to inspire and motivate staff.

● Excellent communication, interpersonal, and problem-solving skills.

● Proficiency in using business software and systems for operations and sales management.

● Ability to work flexible hours, including evenings and weekends, as required.