Civic Centre Operations Team Leader

About the role

We have an exciting opportunity for a Civic Centre Operations Team Leader to join our Customer and Communications Department.

As our new Civic Centre Operations Team Leader, you will provide hands-on operational support and customer service while leading the day-to-day activities of the Civic Centre Operations Team. You will oversee venue bookings, events and room set-ups, ensuring our facilities and services are delivered safely, professionally, efficiently and with a strong customer focus.

Reporting to the Civic and Customer Operations Lead, you will coordinate team workloads and rosters, provide guidance and support to team members, and act as the first point of escalation for event and operational issues. You will role model great customer service, work in collaboration with Customer Operations colleagues and support service improvements. You will also work closely with Council staff, Mayor and Councillors, venue hirers, contractors, community groups and external guests to ensure the Civic Centre operates effectively.

This is a full-time, permanent role based at Knox Civic Centre. We support flexible working arrangements where operational requirements allow; however, please note that this role is primarily office-based.

This is a Band 5 classified role. Remuneration will start from $83,593.07 (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

• Demonstrated ability to supervise a small operational team, provide clear direction and guidance, allocate tasks, manage workloads, coach and develop employees and promote consistent service standards.
• Demonstrated capability to administer internal and external venue bookings, respond to booking enquiries, proactively advising hirers, coordinate room and event set-ups, maintain accurate booking information, along with operating and troubleshooting audio-visual equipment.
• Ability to assess staffing and resource requirements by reviewing upcoming bookings, functions and events; communicate resourcing needs, adjust team deployment to maintain adequate operational coverage, and work in collaboration with Customer Operations colleagues.
• Well-developed interpersonal and communication skills, with the ability to provide professional, responsive and inclusive service to hirers, councillors, employees, contractors, visitors and other facility users.

How to apply

Please submit your application, including your resume and cover letter addressing the selection criteria online via the ‘Apply’ button by 12:00pm on Tuesday 13 October 2026.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Kerry Smithies, Head of Customer and Civic Operations, at [email protected] or on [+613 9210 6177](tel:+613 9210 6177).

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements

• Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave

• Salary sacrifice option for Council-owned childcare fees

• Opportunities to take on temporary roles or work in different teams to build skills and support career growth

• Support towards further study

• 50% off Knox Leisureworks memberships

• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below.

• Civic Centre Officer - Inherent Requirements Table

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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