Civil Support/Technology Integrator

About us

Solutions and innovation are what we’re all about at SITECH Construction NZ Ltd. As the Trimble Authorised Dealer for New Zealand, we specialise in providing the latest in construction technology across a diversity of industries. We’re an organisation made up of people with a passion for helping our clients achieve best practice in their fields.

About the role

As our new Civil Support/Technology Integrator, you will be part of the Civil Support team dealing with phone and remote support with an emphasis in assisting integrating technology in customers' businesses.

Your day-to-day responsibilities:

• Deliver effective customer support of Trimble Civil Construction products and solutions via phone, email and on-site as required
• Provide support in troubleshooting assistance, operating instruction and product application information
• Document support cases in the CRM
• Assist with the delivery of customer training, demonstrations and handovers
• Continuous learning and researching of Trimble Civil Construction products and solutions, stay up to date with latest advancements

About you

You’ll go the extra mile to ensure our customers are happy by providing prompt assistance and the best solutions possible. You work closely with our customers to resolve any problems and ensure their systems are running smoothly and efficiently.

• Relevant industry experience, with civil engineering experience a plus, and/or tertiary or trade qualification in Auto-Electrical, Civil Engineering, Surveying, or relevant engineering qualification
• Knowledge of Trimble Civil Construction products and solutions
• A team player with superior customer service focus
• Current unrestricted driver's license - essential

What we offer:

We are a long-established company made up of people with widely varying skill sets, interests and cultural backgrounds – what we share is a pride in what we do and a genuine respect for each other. We offer long term careers with unlimited learning opportunities (we want to help you grow) and:

• Performance-based bonus
• Employee Assistance Program (EAP) – complementary confidential sessions in counselling, wellbeing coaching, financial, nutrition coaching and more
• Potential domestic and international relocation for career progression and diversification
• On offer is an exciting line up of cutting-edge geospatial technology

Applications are shortlisted once submitted. Don’t miss out on this fulfilling opportunity - apply today!