CJM Receptionist

Dis-Chem Pharmacies has an opportunity available for a CJM Receptionist in Delmas. The main purpose of the position is to be responsible for supporting the company by operating switchboards and connecting callers to the appropriate person(s).

Minimum Requirements:

• Grade 12 – Matric or Senior Certificate

Advantageous:

• Previous experience in a similar role.

Duties and Responsibilities:

Call Answering:

• Answer all incoming calls within reasonable time according to CJ Marketing standards.
• Speak to clients in a polite manner and refer queries to the relevant people.
• Give relevant and accurate information to callers regarding their request, questions or concerns.
• Do not spend an unreasonable amount of time on internal calls as this is blocking the switchboard.
• Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Get calls through to the relevant departments as soon as possible if calls aren’t related to switchboard.

Message Taking:

• Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
• Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
• Ask the caller adequate question to ensure the correct message is transferred.
• Ensure that messages or calls get transferred to the correct person at all times.
• Calls must first be verified whether they’re related to Procurement, Agency, Commercial and Marketing Operations before the call is transferred.

Communication:

• Speak clearly to staff members to ensure the correct message is transferred.
• Repeat yourself slowly and clearly when you get the impression that the person you are getting or transferring information from doesn’t fully understand what is being said.
• Give management correct feedback, regarding calls and walk-in guest, on a daily basis.

Customer Service:

• Assist guests who have appointments with Directors and other staff, according to Dis-Chem standards and procedures.
• Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guests and callers receive relevant feedback, within good time, regarding queries.
• When guests arrive to meet with a Director, inform their relevant Personal Assistants of the guests waiting in reception.
• Assist the Warehouse personnel with staff deliveries – ensure departments are called before they leave.
• Provide guidance to guests who are looking for the delivery warehouse in the best possible manner.

General:

• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

Competencies:

Essential:

• English – Read, write and speak well.
• Effective listening skills. Follow and give oral and written instructions. Maintain
  cooperative working relationships and display sensitivity to and respect for coworkers. Trustworthy and honest.
• Attention to detail. Be able to take instruction and follow through. Time management.

Special conditions of employment:

• Based in Delmas
• Dedicated work station – Sit at desk most of the day.
  Adhere to CJ Marketing uniform policy at all times during working hours – No jeans and/ or tekkies allowed. No cellphones or personnel calls are to be handled or made during working hours
• South African Citizen
• MIE, clear criminal, and credit
• Valid driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.