Claim Officer

About Us:
OTO by CarDekho (automotive financing service marketplace) is a part of CarDekho SEA (India’s biggest digital automotive solutions provider). OTO by CarDekho SEA operates the business across Indonesia and initially focuses on new car dealerships and expanding the new business unit for used car financing, refinancing, dealer inventory funding, multi-financing, and auto insurance.

About ZenInsure:
ZenInsure is an insurtech platform in Indonesia, operating as part of the CarDekho SEA Group ecosystem.   We are growing our insurance business across multiple product lines and distribution channels, creating opportunities to work in a fast-paced and evolving insurtechgroup health insurance, and property & engineering insurance. We are growing our insurance business across multiple product lines and distribution channels, creating opportunities to work in a fast-paced and evolving insurtech environment.

Responsibilities:

• Coordinate and monitor the end-to-end claim process between clients, insurers, and internal teams to ensure timely and fair settlement.
• Review claim documents and assess coverage based on policy terms and conditions for various general insurance lines.
• Prepare claim summaries, loss reports, and data analysis to support negotiation and client reporting.
• Communicate effectively with clients and insurers to clarify requirements, updates, and resolutions.
• Support continuous improvement of claim handling procedures and maintain accurate claim records.

Requirements:

• Experienced in General Insurance, MV Insurance / Insuretech is more preferable.
• Strong technical understanding of general insurance products (e.g. property, motor, liability, marine).
• Proven experience in claim handling or claim support within insurance or brokerage.
• Excellent communication and coordination skills across multiple stakeholders.
• Strong analytical and numerical ability for claim data analysis and reporting.
• High attention to detail, organized, and able to work under tight timelines.
• Basic written and verbal English skills.