Claims Administration Assistant

Build your career in insurance with a growing team

About Insurance Investment Solutions

Insurance Investment Solutions (IIS) is an established and growing insurance underwriting agency, providing specialist insurance solutions and a strong focus on service, relationships and finding solutions.

Following our success in Australia, we are continuing to build our presence in New Zealand, with our Christchurch office bringing together a small but growing team.

We pride ourselves on being approachable, collaborative and willing to think differently.  Our people work closely together, share their knowledge and support each other, across both New Zealand and Australia.

The opportunity

We are looking for an enthusiastic and organised Claims Administration Assistant to join our New Zealand team in Christchurch.

As our New Zealand operation continues to grow, this is a great opportunity to join us at an early stage and develop alongside the business.

While our Christchurch team is currently small, you will have plenty of support.  You will work closely with our experienced Australian Claims team, who will provide hands-on training, mentoring and ongoing development as you build your knowledge of insurance and claims.

This role would suit someone who enjoys being part of a close-knit team, is happy to get involved across a range of tasks and is keen to develop a career in the insurance industry.

What you will be doing

Working alongside our Australian Claims team, you will assist with:

• Day-to-day administration across the claims function
• Setting up and maintaining new claims
• Liaising with brokers, customers, loss adjusters, builders and other service providers
• Requesting and following up supporting documentation and information
• Monitoring outstanding actions and helping keep claims moving
• Maintaining accurate claim files and updating our claims management system
• Assisting with correspondence and claim communications
• Helping ensure customers and stakeholders are kept informed
• Working alongside our Australian Claims team as part of your ongoing training and development

What we are looking for

We are looking for someone who is:

• Organised with great attention to detail
• Friendly and confident when communicating with people
• Proactive and willing to get involved
• Comfortable picking up the phone and following things through
• Curious and keen to learn
• Adaptable and happy working in a growing environment
• A team player who enjoys being part of a small, supportive team
• Confident using Microsoft Office and learning new systems

Previous experience in insurance, claims, property, building, financial services or administration would be an advantage but is not essential.  More importantly, we are looking for the right attitude and someone who is genuinely interested in learning and developing.

Why join IIS?

This is an opportunity to join IIS at an exciting stage of our growth in New Zealand.

You will become part of a small and supportive Christchurch team, while also having the knowledge and experience of our established Australian team behind you. You will receive hands-on training, ongoing support and exposure to different aspects of the claims process, giving you the opportunity to develop your skills and grow with the business.

If you are organised, enthusiastic, enjoy working with people and are looking for an opportunity where you can learn, contribute and grow with the team, we would love to hear from you.

We look forward to receiving a covering letter with your resume so you can tell us a little bit more about yourself and what interests you about this role.