Claims Administrator

Claims Administrator – Lake Barrington, IL

$50,000–$55,000 annually (based on experience)

Benefits include health, dental, vision, FSA/HSA, 401(k) match, life insurance, paid time off, bonus incentives, and on-site gym.

Make a Real Difference When It Matters Most

As a Claims or Benefits Administrator, you are a trusted point of contact for Union Members — guiding them through the disability claims process and/or helping them understand and access the benefits they've earned. You provide clear, empathetic communication and dependable follow-through, ensuring Members feel informed, supported, and financially secure during some of the most challenging moments of their lives.

We're looking for dependable, detail-oriented team players who take pride in showing up, communicating clearly, and following through. This is a critical role for someone who values meaningful, people-centered work, accuracy, and being part of a team that truly makes a difference.

At Union One, our work directly impacts Union Members when illness or injury disrupts their ability to work and earn an income.

General Overview

• Act as a primary point of contact for Union Members via phone and email, guiding them step-by-step through the claims process and benefit enrollment, coverage, and billing questions
• Communicate professionally and empathetically, providing clear explanations, reassurance, and timely updates
• Review policies and verify eligibility according to plan guidelines; provide clear, accurate explanations of plan details and benefit options
• Coordinate with healthcare providers to obtain medical records and required documentation
• Prepare and submit complete, accurate claims to insurance carriers so benefits are not delayed
• Proactively follow up with insurance partners to resolve issues and move claims forward
• Process and maintain accurate data and policy updates across multiple administrative systems
• Develop and maintain strong working knowledge of policy booklets, plan details, and benefit procedures
• Monitor and manage inbound and outbound communications, including email, fax, and mail
• Support reporting needs and conduct regular enrollment and billing audits to ensure accuracy and compliance
• Organize and maintain a high-volume caseload with accuracy, efficiency, and strong attention to detail

What Success Looks Like in This Role

• You are reliable, punctual, and consistent — your team and Members can count on you
• You take ownership of your work and follow through on commitments
• You communicate clearly, professionally, and confidently
• You stay organized and focused, even while managing multiple priorities and a high volume of inquiries
• You understand that your attention to detail and consistency directly affect a Member's trust, financial security, and ability to focus on recovery
• You value teamwork and recognize how your role impacts others

What We're Looking For

• Obtain an Illinois Life & Health Insurance License (employer-paid) within the first 30 days of employment
• Typing speed of 50+ WPM
• Experience in insurance, customer service, call center, or administrative support (healthcare, dental, mortgage, or benefits administration experience a plus)
• Strong organizational, time management, and communication skills
• Empathy, professionalism, and emotional intelligence
• Ability to remain calm and focused under pressure, including high call volume
• Strong proficiency with Microsoft Office (Excel, Word, Outlook)
• Bilingual (English/Spanish) preferred but not required
• Bachelor's degree preferred (High School diploma or equivalent accepted)
• Valid Illinois driver's license

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

License/Certification

• Illinois Driver's License (Required)

Ability to Commute

• Lake Barrington, IL 60010 (Required)

Work Location

• In person

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Vision insurance

License/Certification:

• Illinois drivers license (Required)

Ability to Commute:

• Lake Barrington, IL 60010 (Required)

Work Location: In person