Claims Administrator

Claims Administrator

Salary Up To £27,000 PA

Port Solent - Office Based

At GardX, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEMs across the world. Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader.

Come be part of a new project and new team that will be embedded into an established 20 years business handling claims and customer service.

Your Role:

You will be responsible for investigating and assessing claims on our product range to determine the extent of the liability, make a fair settlement with the claimant. Investigating the facts of the claim, collect and review the evidence, inspect and assess damage details, and interview relevant parties in order to determine the validity and value of the claim. You must be able to negotiate settlements, detect fraud, and use your knowledge to work towards a fair resolution. Full training will be provided.

Key Accountabilities;

• Carrying out investigations and gathering evidence.

• Assessing claims and determining liabilities.

• Negotiating settlements.

• Making recommendations to insurers.

• Liaising with claimants, clients and third parties.

• Adhere to the claim's procedure and service levels.

• Maintain system case records.

• Assist in data analysis and reporting.

• Ability to identify customer vulnerabilities and act accordingly.

• Maintaining positive internal and external relationships.

  Skills Required;

• Excellent communication skills.

• Ability to interpret and communicate product terms and conditions.

• Ability to deliver outcomes to consumers in a constructive way.

• Strong investigative abilities.

• Objective decision making.

• Ability to negotiate with third parties.

• A proactive, problem-solving approach and a positive attitude.

Experience (preferred but not essential);

• Working in a high-volume customer service environment.
• Operating with a regulated framework.
• Working in a results-driven team environment.

Company Culture and Values:

At GardX we have a culture that trusts and inspires people to make a difference. We believe deeply in the power of innovation. We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets.

Above all, GardX know that by investing in the potential of our people were making a sure-fire investment in the success of our brands and our partners for generations to come. Every person that joins GardX is welcome with the opportunity to create their own lasting legacy.

So, whats in it for you?

Our business has seen continued growth for 20 years

• In scale

• In ambition

• In diversity

  And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, youre choosing a career where youre encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close-knit team that shares the same global purpose.

  Compensation and Benefits:

• Ongoing Career Development

• Training & Personal Development

• Comprehensive Benefits Package

• Competitive Benchmarked Salary

• Healthcare & Wellbeing Support

• Hybrid & Flexible Working

• State of the Art Offices

• Up to 28 days Holiday* + Plus Bank Holidays

• Birthday off

• Company Pension Scheme

• On-Site Personal Trainer

• On-Site Gym

• Perk Box

• EAP System

• Holidays increase with Length of Service