Claims Administrator

About the Role

OFS Insurance Brokers is seeking a Claims Administrator to join our team in Dunedin. This is a part-time position (25 hours per week), responsible for supporting clients throughout the insurance claims process while assisting with the day-to-day administration of our busy office.

As a Claims Administrator, you will play a vital role in delivering exceptional customer service by assisting clients from claim lodgement through to settlement. Alongside claims management responsibilities, you will provide general office administration support, assist with reception duties, greet clients and manage incoming phone enquiries. You will work closely with insurers, clients and colleagues to ensure all matters are handled efficiently, accurately and professionally.

What You'll Be Doing

• Processing insurance claims from initial notification through to settlement.
• Communicating with clients to obtain claim information and supporting documentation.
• Liaising with insurers, assessors, repairers and other parties involved in the claims process.
• Monitoring claim progress and providing regular updates to clients.
• Preparing and issuing claims-related correspondence and documentation.
• Following up outstanding information and ensuring claims are progressed in a timely manner.
• Maintaining accurate records and ensuring compliance with company procedures.
• Managing incoming claims enquiries via phone and email.
• Greeting clients and visitors to the office in a professional and welcoming manner.
• Answering and directing incoming telephone calls.
• Providing general office administration support, including filing, document preparation and record management.
• Assisting with day-to-day office operations and administrative tasks as required.
• Contributing to the smooth operation of the claims and administration functions.

What We're Looking For

• Previous administration, reception or claims management experience, preferably within the insurance industry.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• A professional, friendly and customer-focused approach.
• Confidence in answering phones and dealing with clients both face-to-face and remotely.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office, including Word, Outlook and Excel.
• Strong problem-solving skills and the ability to work independently.
• Experience with insurance broking or claims management systems would be advantageous.
• A positive attitude and willingness to be part of a supportive team environment.

Hours

25 hours per week
Monday to Friday

Hours can be discussed with the successful applicant.

What We Offer

OFS Insurance Brokers is committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration, a collaborative working environment and opportunities for professional development. Working with OFS Insurance Brokers, you will be part of a dedicated team that is passionate about delivering outstanding client service and building long-term relationships with our clients. You'll be joining a locally managed brokerage that values its people and recognises the contributions of every team member.

About Us

OFS Insurance Brokers is a respected insurance brokerage serving clients throughout Otago and beyond. We pride ourselves on delivering personalised insurance advice, outstanding service and strong client relationships. Our experienced team works closely with clients to understand their unique needs and provide expert guidance and support. As a locally managed business, we combine local knowledge with industry expertise to deliver exceptional outcomes for our clients. We are passionate about helping clients navigate the insurance process and ensuring they have the right protection in place.

Apply Now

If you are an organised, detail-oriented professional with administration, reception or claims experience, we would love to hear from you.

Please submit your CV and a cover letter outlining your relevant experience.

Applications will be reviewed as they are received, so early applications are encouraged. Only shortlisted applicants will be contacted.

Applicants must have the legal right to work in New Zealand and be currently residing in New Zealand.