Claims Administrator

Claims Administrator

Location: Greenwich

Salary: £28,089.10 per annum

Contract: Full-time, Permanent

Benefits: 25 days of annual leave + bank holidays + your birthday off, Pension contributions, Employee Assistance Programme, Death in service benefit, Career development opportunities, Opportunities for professional development and networking, a dynamic and supportive working environment, plus more.

About You

You are a methodical, organised and diligent individual who takes pride in maintaining high standards of accuracy and compliance. You are proactive and solution-focused, with the confidence to constructively challenge incomplete or non-compliant evidence and ensure required standards are consistently achieved. You will be able to remain calm under pressure, manage competing demands and adapt effectively to changing priorities. A strong commitment to safeguarding, equality, diversity and inclusion is essential, alongside a passion for delivering an excellent, professional and supportive service to all participants.

The Role

As a Claims Administrator you will provide accurate and timely administrative support for a high-performing employment programme, with particular responsibility for validating participant evidence, preparing and processing claims, maintaining complete audit trails and ensuring contractual data is accurate and claim-ready.

Working closely with delivery, finance, compliance and management colleagues, checking evidence against contractual requirements, identifying and resolving gaps before claims are submitted, maintaining claims trackers and supporting reconciliation activity. The role requires exceptional attention to detail, confidence in working with data and the ability to manage deadlines in a performance-driven environment.

Key Responsibilities

• Validate participant and outcome evidence against contractual requirements before claims are submitted, ensuring evidence is complete, accurate, eligible and auditable.
• Prepare and process claims accurately and within required contractual timescales, following approved processes and authorisation arrangements.
• Maintain accurate claims trackers, participant records and supporting evidence, ensuring a clear audit trail from delivery activity through to claim submission and payment.
• Cross-check participant information across relevant systems and source records, investigating and resolving discrepancies promptly.
• Work closely with Work Coaches, Team Leaders and other delivery colleagues to obtain missing or corrected evidence and prevent avoidable claim delays or rejections.
• Monitor upcoming and outstanding claims, deadlines, evidence gaps, rejected claims and payment status, escalating risks or recurring issues promptly.
• Support the verification of employment starts, sustained outcomes and other claimable milestones in accordance with contractual evidence requirements.
• Complete regular data quality and compliance checks, recording findings and ensuring corrective actions are followed through.
• Support reconciliation between operational systems, claims records and finance information, investigating variances and providing accurate information to relevant colleagues.
• Produce regular claims and compliance MI, highlighting volumes, values, outstanding evidence, rejection reasons, trends and risks.
• Support internal and external audit activity by ensuring requested records and evidence can be located and provided promptly.
• Maintain appropriate document control, naming conventions, version control and secure storage of participant and claims evidence.

Essential Skills & Experience

• GCSEs or equivalent, including English and Maths, or demonstrable equivalent skills.
• Experience in an administrative, claims, compliance, finance, data or evidence-checking role.
• Strong experience of checking information for accuracy and maintaining detailed records and audit trails.
• Experience working with databases, CRM systems, spreadsheets or management information systems
• Experience working to deadlines and managing a high-volume workload accurately.
• Understanding of data protection, confidentiality and secure handling of personal information.

Desirable Skills & Experience

• Experience within employability, skills, welfare-to-work, funded provision or a contract-driven environment.
• Experience of validating evidence, processing claims or supporting funding/payment reconciliation.

Why Join Us?

Twin Group is an award-winning provider of education, travel, work experience, accommodation, apprenticeships and employment services.

Be part of a growing and ambitious organisation, where you will have the opportunity to create new opportunities and contribute directly to Twin's continued growth and success.

The successful candidate must be able to work in the UK.

Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.
• Proof of identity and qualifications will be required.
• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579