Claims Advisor

• Applications are considered on a rolling basis
• Cardiff
• Hybrid

I'm interested

• Applications are considered on a rolling basis
• Cardiff
• Hybrid

Job Description

We are Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global ANV group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Whether you're a recent graduate (law degree or otherwise), currently in a trainee or junior role, or have experience in claims, insurance, or customer service, if you bring strong communication skills and resilience, we’d love to hear from you.

To show your interest, submit your CV and we will be in touch.

Great Place to Work

• Income Protection Cover if you're off sick continuously for 26 weeks or more
• Company Days Off in Addition to Annual Leave
• Private Medical Insurance
• Worldwide Travel Insurance
• Discounted Gym Membership
• Professional Development + Membership support, where required by the role
• Support for your Continuing Career

About the company

Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major ‘A rated’ underwriters including RSA and Great American Insurance.