Engineered Floors

Overview:
The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues
Responsibilities:
<ul>
<li>Establish and maintain positive business relationships both internally and externally to promote company goals</li>
<li>Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.</li>
<li>Research chargebacks and disputed invoices resulting in an appropriate resolution</li>
<li>Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders</li>
<li>Process all claims with attention given to each request in a timely manner</li>
<li>Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims</li>
<li>Work with Quality Control on defect resolution</li>
<li>Schedule return authorizations with dealer, carrier, or warehouses</li>
<li>Correspond with carrier and dealers regarding damaged or lost freight claims</li>
</ul>
Qualifications:
<ul>
<li>3-5 years of carpet claims experience preferred</li>
<li>Knowledge of the carpet manufacturing process preferred</li>
<li>High school diploma or GED equivalency</li>
<li>Knowledge of Customer Service functions as it pertains to claim resolution</li>
<li>Proficient and accuracy with computers, AS400 system, Word, and Excel</li>
<li>Detail-oriented, strong organizational skills, and time management skills</li>
<li>Ability to work under minimal supervision</li>
<li>Strong verbal and written communication skills</li>
</ul>

Claims Analyst

Claims Analyst

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