Claims and Admin Support

About Bamara

We bring years of experience and authentic engagement in regional, remote, and urban locations to our services.

Bamara has long history of working respectfully alongside communities and the people who live in them assisting and supporting community and individual goal achievement.

Bamara footprint extends across New South Wales, the Northern Territory, and Queensland. Our focus is on building individual and community capacity and prosperity through the design and delivery of projects, programs and initiatives underpinned by Australian government (state and federal) funding.

Culture and Community

Bamara is a First Nation’s organisation, all staff are expected to participate in connection with community, respect relationships and apply this respect to each participant we work with across all diverse cultural backgrounds

Salary and Benefits

• Generous salary
• 3 days bonus leave during the Christmas/New Year period
• Birthday leave
• Yearly Flu shot
• Retail and Entertainment discounts across leading brands through Flare Benefits program
• Opportunities to upskill with qualifications in Community Services
• Employee Assistance program for staff and their immediate families
• Access to our wellness partner program with C-5
• First Nations Perspective training
• Rewards and recognition program

About the role

As the Claims and Admin Support, you will be an important point of contact for our Workforce Australia participants and staff. Majority of your time will be working within the Call Centre team managing inbound calls, recording information and providing appropriate assistance.

When required, you will assist the Claims team by reviewing and gathering documentation, following up on outstanding evidence and general Claim admin support.

About you

• Experience in Employment Services and Claims
• Excellent communication and customer service skills.
• A confident and professional telephone manner.
• Experience working in a call centre, customer service or administration environment.
• Strong attention to detail and accuracy.
• Good computer skills and the ability to learn new systems.
• Strong organisational and time-management skills.
• The ability to manage competing priorities in a fast-paced environment.
• A calm and professional approach when dealing with challenging situations.
• The ability to work independently while contributing positively to a team.
• A commitment to confidentiality and professional handling of participant information.
• Able to pass a Police check
• Able to obtain a standard strength myID
• Holds a vaild WWCC