Claims Assistant [6 months contract]

The Job

• Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met

• Contact and engage with our policyholders on daily basis to gather information and assist them in claim submission to third party

• Use sound communication skills to successfully persuade and convince policyholders to proceed ith the claim recovery process

• Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial representatives

• Ensuring proper tracking and documentation of calls activities and outcomes

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Any other ad-hoc assignments/projects assigned by supervisor.

Our Requirements

• Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery or customer service experience
• Strong verbal and written communication skills
• Strong interpersonal, analytical and negotiation abilities required
• Excellent organizational and time management skills
• Team player as well as capable of individual performance
• Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is plus

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)