Claims Assistant

Key Responsibilities

1. Claims Documentation & Processing

• Receive, verify, and process incoming insurance claims documents, ensuring completeness, accuracy, and compliance with insurer requirements and company procedures.

• Review claim forms, photos, and supporting materials, and ensure all required documents are obtained before submission to insurers.

• Assist in preparing and submitting claims within required timelines; prepare, scan, and organize supporting documentation as needed.

• Maintain accurate electronic and physical filing systems for efficient retrieval and audit purposes.

2. Claims Coordination & Follow-up

• Monitor claim progress and follow up with insurers, adjusters, and relevant parties on status updates.

• Liaise with internal departments to obtain additional information and resolve discrepancies or incomplete submissions.

• Support the department in maintaining operational efficiency and compliance with company policies.

3. Data Management & Reporting

• Ensure claims data is entered accurately and updated in a timely manner.

• Generate and compile periodic claims reports and summaries for management review.

• Monitor documentation status and ensure proper record retention in line with audit requirements.

Requirements

Qualifications

• Minimum SPM, Diploma, or equivalent qualification in Business Administration, Insurance, Automotive Studies, or a related field.

• Fresh graduates are encouraged to apply.

• Training will be provided.

Skills & Competencies

• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.

• High level of attention to detail and accuracy in documentation.

• Strong communication and interpersonal skills, both written and verbal.

• Able to work independently as well as collaboratively within a team environment.

• Capable of handling confidential and sensitive information with professionalism and discretion.

• Proficient in Microsoft Office applications (Excel, Word, etc.).

Added Advantages

• Knowledge of automobile, automotive parts, vehicle repair processes, or the motor insurance industry.

• Experience using the Merimen system or other insurance claims management platforms.

• Previous experience in insurance claims administration, customer service, workshop administration, or related fields.

• Familiarity with motor insurance claim procedures and documentation requirements.

Working Arrangement

• Willing to work on weekends (Saturday and Sunday).

• Rest day(s) will be provided on weekdays accordingly.

Why Join Us?

• Excellent opportunity to build a long-term career in the insurance and automotive claims industry, with clear paths for advancement and professional development.

• Comprehensive on-the-job training and continuous learning opportunities.

• Friendly, supportive, and collaborative working environment.

• Exposure to insurance claims management, customer service, and industry best practices.