Claims Assistant

Job Title: Claims Assistant

Contract: Permanent

Location: Leeds - 2 days a week in the office

Salary: up to £31,410 DOE

MPS is looking for an experienced Claims Assistant to join their dynamic and member focussed Claims Handling team.

You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and corresponding with our members, and internal and external stakeholders daily on the telephone and over email.

This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.

Main Responsibilities

• Provide tailored day-to-day support for our members (both over the phone and in writing) who can be experiencing stressful circumstances.
• Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public and medico-legal experts.
• Producing legal correspondence such as court documents and procedural letters at short notice
• Reviewing large amounts of documentation, identifying the most urgent sections and escalating to senior colleagues

The Ideal Candidate

• Either a law degree or experience working in a claims handling or operations environment.
• Exceptional attention to detail with the ability to produce consistently high-quality work.
• Ability to prioritise incoming correspondence, identify urgent matters, and manage workload effectively.
• Warm and empathetic telephone manner, with the ability to support members who may be distressed.
• Ability to work independently using your own initiative, while also contributing effectively as part of a team.
• Understanding of the importance of confidentiality and handling sensitive information appropriately.
• Knowledge and understanding of the Civil Procedure Rules would be desirable. As would experience within a Personal Injury, Clinical or Professional Negligence environment.

Package Description

Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers