Claims Assistant (Workers Comp & General Liability)

🚨 Now Hiring: Claims Assistant | Hybrid | Goodlettsville, TN

This hybrid position requires working onsite in our Goodlettsville, TN office every Monday, Wednesday, and Friday. Regular attendance in the office on these days is required as part of the role.

Join Dollar General's Risk Management Team

Dollar General is seeking a detail-oriented Claims Assistant to support our Risk Management team. In this role, you will provide administrative and claims support to a team of Workers' Compensation and General Liability adjusters, helping ensure claims are processed accurately and efficiently while delivering exceptional service to internal and external partners.

This is an excellent opportunity for someone with administrative, claims support, insurance, risk management, or customer service experience who enjoys working in a fast-paced environment and managing multiple priorities.

What You'll Do

• Set up new claims within the claims management system
• Manage the department's toll-free phone line and direct inquiries appropriately
• Answer questions from claimants, medical providers, and internal partners
• File required state reports, including First Reports of Injury (FROI) submissions
• Process vendor approvals and vendor information updates
• Sort and distribute department checks three times per week
• Communicate new claims to third-party administrators (TPAs)
• Run wage statements and provide support to adjusters
• Review, sort, and route medical bills requiring additional attention
• Provide ongoing administrative support to the Risk Management team

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 1+ years of administrative, clerical, claims support, insurance, customer service, or related office experience
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to handle difficult or confrontational situations professionally
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel
• Ability to type at least 40 WPM

Preferred Qualifications

• Experience supporting insurance claims, workers' compensation, risk management, healthcare administration, or legal administration
• Knowledge of Workers' Compensation and/or General Liability claims
• Associate's or bachelor's degree

Why Join Dollar General?

• Gain experience supporting Workers' Compensation and General Liability claims
• Exposure to a corporate Risk Management environment
• Collaborative team supporting a Fortune 500 retailer
• Opportunity to grow your skills while supporting a high-impact function

Location: Goodlettsville, TN (Hybrid)

Required Onsite Schedule: Monday, Wednesday, and Friday each week