Claims Collector

About the Job

Russell Tobin is seeking a reliable and detail-oriented Collector to support delinquent loan account resolution for one of our top clients in Hales Corners, WI . This role is ideal for professionals with experience in collections, banking, customer service, call centers, or financial services who are comfortable communicating with customers and working in a goal-oriented environment.

📍 Work Schedule: Hybrid

📍 Location: Hales Corners, WI

📅 Contract Opportunity

💲 Pay Rate: $19 – $20/hour

Key Responsibilities

• Contact delinquent loan customers daily by telephone using an auto-dialer or direct dialing
• Work with customers to resolve delinquency issues and determine appropriate solutions
• Triage inbound calls and handle collection-related inquiries
• Transfer customers to appropriate specialty areas or departments when necessary
• Document all customer conversations, account information, and changes accurately in the system
• Maintain complete and accurate records of delinquency activity and resolutions
• Collect delinquent accounts while following department policies and compliance standards
• Work toward department goals for delinquency resolution and account recovery
• Resolve a high volume of customer issues to help reduce financial risk to the bank
• Maintain professional and effective communication with customers throughout the collection process
• Follow established procedures, regulatory requirements, and internal policies

Qualifications

• Previous experience in collections, banking, customer service, call center, or financial services preferred
• Strong verbal and written communication skills
• Comfortable making a high volume of outbound calls
• Ability to handle inbound customer calls professionally and efficiently
• Strong customer service and problem-solving skills
• Ability to discuss delinquent accounts and payment-related issues with customers
• Strong attention to detail and accurate documentation skills
• Basic computer skills and ability to navigate multiple systems
• Ability to follow established policies, procedures, and compliance requirements
• Goal-oriented with the ability to meet daily and departmental performance expectations
• Ability to handle difficult or sensitive customer conversations professionally
• Strong organizational skills and ability to manage multiple priorities
• Ability to work independently while also functioning effectively within a team

What We Offer

Pride Global and its affiliates offer eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance, including accident, critical illness, and hospital indemnity
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Pet insurance options
• Employee discounts with preferred vendors

If you are a motivated professional with a background in collections, banking, customer service, or financial services , and you are comfortable working in a goal-oriented environment, we encourage you to apply!

More About Us

Equal Employment Opportunity

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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