Claims Consultant

At Aioi Nissay Dowa Insurance Company Ltd, our purpose is simple: to provide peace of mind to our customers so they can focus on living life. When it comes to claims, that’s our customers’ “moment of truth” — and where you come in.

We’re looking for 2 Claims Consultants who can combine genuine empathy with a proactive, solution-focused approach. You’ll support customers with care and professionalism while also digging deeper to find answers, tracking down third parties, and driving claims to resolution. If you’re motivated, resilient, and thrive on helping people while getting results, this is the role for you.

Why join us?

• Be part of a company that represents world-renowned vehicle insurance brands offering best in class products.
• Work in a culture that values Excellence, Integrity, Drive, and Empathy.
• Genuine focus on your wellbeing, development, and career growth.
• Advancement opportunities as our business continues to expand.
• Growing team and organisation.
• Employee benefits such as health insurance and discounted vehicle insurance.

What you’ll do

As a Claims Consultant, you’ll guide our customers through the claims process, making it as smooth and stress-free as possible. Your role includes:

• Proactively managing claims from start to finish.
• Showing empathy and care while keeping customers informed every step of the way.
• Explaining policy benefits and answering customer questions clearly.
• Investigating, assessing, and negotiating claims settlements.
• Perform analysis of legal liability related to accidents.
• Tracking down information and third parties to move claims forward.
• Documenting claims accurately and meeting service targets.
• Building strong relationships with customers and stakeholders.

What you’ll bring

• 2+ years’ motor claims experience in New Zealand.
• A self-motivated and tenacious mindset — you go the extra mile to find solutions and progress claims.
• Strong communication skills (written and verbal) and a customer-first approach.
• Empathy and professionalism when dealing with clients in stressful situations.
• Great time management and attention to detail.
• Ability to make sound decisions and manage multiple priorities.
• Computer savvy (Windows and MS Office).
• Extra language skills (e.g., Mandarin) are a bonus.

Ready to apply?

If you’re empathetic, proactive, and ready to take ownership of claims while delivering outstanding customer experiences, apply now! Applicants must have NZ residency or a valid NZ work permit.