Claims Consultant

At Sure Insurance, we aspire to be the leader in providing our customers with insurance products that are fair, transparent and represent value for money.

We are committed to ensuring that every customer interaction is one that leaves them delighted. We pride ourselves on not operating like your typical insurance company but as part of a community.

What we offer you:

• Hybrid working - 2 days per week from home
• An opportunity to be part of Queensland's fastest growing insurance business
• Focus on servicing the Customer, not average call times
• Passionate management team who genuinely enjoy creating a culture that rewards high performance whilst encouraging personal growth and great customer outcomes.
• Excellent personal and professional development opportunities
• Genuine flexibility

The opportunity:

• Excitement! Be part of something new and help shape the future of our business.
• Genuine opportunity for growth
• Work with customers to educate them and provide them with fair and great service
• Ability to challenge the norm.

Key Responsibilities include but are not limited to:

• Processing New Claims & Managing Existing Claims: You'll handle the processing of new insurance claims notifications while efficiently managing an existing portfolio of claims.

• Guide Insureds through the Claims Process: You'll provide timely, informative, and professional communication to ensure our insureds understand the claims process and receive a fair settlement for valid claims.

• Claim Portfolio Management: Collect necessary information and documents to proceed with claims, ensuring the accuracy of estimates. You'll maintain regular contact with customers, ensuring communication at least every 10 working days for open claims.

• Interpretation of Policy Wording: You'll assess the policy wording to determine the extent of coverage for each claim and apply any warranties or exclusions where applicable.

• Supplier Relationship Management: Build and maintain strong relationships with Sure's valued suppliers to ensure smooth claim processing and resolution.

• Face & Voice of Sure Insurance: As the Claims Specialist, you will be the primary point of contact for all claims interactions, representing Sure Insurance with professionalism and dedication.

About You:

• Experience in handling the full claim cycle - Prefered

• Minimum of 1 year of customer service experience is required.

• An eager approach to providing top-tier service and ensuring satisfaction.

• You're motivated, enthusiastic, and able to build rapport with customers and key stakeholders.

• You're keen to learn and grow within a supportive team environment.

• You thrive in a fast-paced environment and can deliver exceptional results.

• Ability to work independently while contributing to team success.

• You possess excellent verbal and written communication skills, making it easy to interact with both customers and colleagues.

• Australian citizenship or permanent residency is required.

If you feel you meet the above requirements and are keen to join Queensland's fastest growing Home and Contents Insurer in this exciting time of growth click 'Apply Now'