Claims Consultant

Lockton is growing, and we are looking for talented individuals to join us as we continue to expand our business across Asia.

The Role

This is a hands-on and demanding role suited to someone who thrives in a fast-paced environment and is willing to go the extra mile when required. The nature of claims work means that flexibility outside of standard working hours may occasionally be necessary. To succeed, you will bring a collaborative mindset, a positive attitude, strong attention to detail, and sound technical knowledge.

Key Responsibilities

• Apply a sound understanding of law, legal practice and the technical aspects of liability insurance policies when managing claims.
• Promptly manage claims notifications and respond to queries in accordance with internal processes and guidelines, seeking guidance where necessary.
• Manage assigned claims from initial notification through to conclusion, including handling sensitive or challenging discussions with stakeholders and insureds professionally and courteously.
• Assess policy coverage and analyse relevant information, including legal opinions, supporting documents and cause papers, to prepare clear and accurate reports for insurers.
• Identify and escalate unusual claims, potential fraudulent activity or other matters requiring further attention.
• Maintain accurate and complete information within the claims portal and ensure electronic records are kept up to date throughout the claims lifecycle.
• Ensure compliance with internal policies, regulatory requirements and relevant industry standards, escalating issues to management where appropriate.
• Ensure all documentation is accurate and complete prior to issuance.
• Maintain timely and accurate claims data and financial information within the claims portal.

Requirements

• Law Degree holders with full qualifications; legal practice experience is an advantage.
• At least 3 -5 years of experience in legal practice and/or managing liability claims in the insurance industry.
• Possess strong critical thinking and analytical skills
• Ability to maintain a high degree of confidentiality and integrity
• A good team player and collaborator.