Claims Consultant (Workers Compensation)

We are seeking a talented individual to join our Workers Compensation team at Marsh People Risk. This role will be based in our Perth office. This is a hybrid role that has a requirement of working at least three days per week in the office.

The Return-to-Work Consultant provides professional outsourced return to work and claims consulting services to Marsh People Risk clients through the administration of injury management software; insurer and other stakeholder liaison and back-office injury management accountabilities. The role is a position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and career progression.

We will count on you to:

• Perform outsourced Return to Work Coordinator functions, managing the return-to-work process for injured workers, including triaging and lodging new claims promptly.
• Develop and maintain comprehensive return to work plans tailored to the needs of injured workers, ensuring compliance with employer obligations and best practices.
• Liaise with key stakeholders, including injured workers, employers, insurers and medical professionals, to provide updates, gather information, and address concerns throughout the return-to-work process.
• Conduct thorough reviews of claims to assess progress and recommend actions to facilitate recovery and return-to-work.
• Provide proactive and strategic advice to clients on claims and injury management.
• Administer injury management software, generate reports, and maintain accurate documentation and records to support effective injury management practices.

What you need to have:

• Demonstrated experience in Workers Comp and/or injury management (at least 1yr + experience)
• Experience in claims and/or injury management functions at an insurer, employer or other relevant stakeholder.
• Strong organisational and time management skills, with a focus on accuracy and thoroughness.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Willingness to learn workers compensation on a national basis.

What makes you stand out:

• Return to Work Coordinator accreditation (desirable but not essential).
• Tertiary qualifications in allied health (desirable but not essential)
• Experience with claims management and injury management systems.
• Proactive approach to identifying opportunities and managing tasks independently.
• Strong decision-making skills and the ability to evaluate options effectively.
• Willingness to take on additional responsibilities and support the national Workers Compensation team.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.