Claims Coordinator

Be the Difference When Customers Need It Most

About SBRG

Statewide Building & Restorations Group (SBRG) are on a mission to provide the best, most seamless and integrated Restoration & Building experience within in the Australian Insurance Property Repair Market.

We care about helping homeowners and businesses restore their properties following insured events & are growing our team! We're looking for a compassionate, organised, and experienced Claims Coordinator to deliver a seamless end-to-end customer experience throughout the insurance building and restoration process.

You will be supported by a user friendly job management platform, hands on training and a very supportive an d experienced leadership team!

This is an exciting opportunity to join a growing team where your communication, coordination, and customer service skills will make a real impact every day.

About the Role

As a Claims Coordinator, you'll be the key link between insured customers, insurers, estimators, project managers, trades, and internal admin teams, ensuring every claim progresses smoothly from first contact through to completion.

Key Responsibilities

• Manage insurance claims from job allocation through to completion within an insurance building & restorations business
• Provide exceptional customer service and regular claim updates via phone, email and various insurer platforms
• Coordinate insurers, tradespeople, suppliers, and internal stakeholders
• Schedule inspections, make-safe works, restoration activities, and repairs
• Monitor claim progress and ensure service level agreements are achieved
• Resolve customer concerns promptly and professionally
• Maintain accurate records and documentation throughout the claim lifecycle
• Deliver a positive and supportive experience during what can be a stressful time for customers

About You

✔ Strong customer service and relationship-building skills

✔ Excellent communication and problem-solving abilities

✔ Highly organised with strong attention to detail

✔ Ability to manage multiple priorities in a fast-paced environment

✔ Experience in claims management, insurance, construction, restoration, or customer service preferred

✔ A genuine passion for helping people and delivering outstanding service

Why Join Us?

• Competitive salary package
• Supportive team culture
• Career development opportunities
• Growing and respected industry leader
• Meaningful work helping families recover from property damage
• Collaborative workplace where your contribution is valued

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APPLY NOW

Statewide Building and Restorations Group is an equal opportunity employer committed to diversity, inclusion, and creating a supportive workplace for all employees. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Please do not contact our office regarding this position. Only shortlisted candidates will be contacted.

For more information about our company, visit: www.sbrg.com.au