Claims Coordinator

Job Overview

At Top Finish Collision Center, Inc., we know that being in an accident is never a pleasant experience. That is why we focus on more than just the metal and paint—we focus on the person behind the wheel. Located in the heart of Santa Ana, our shop is a place where quality workmanship meets genuine care. We are looking for a Claims Coordinator who truly understands that every vehicle represents a person's daily commute, their family travel, and their peace of mind. In this role, you will be the bridge between our technicians and our customers, guiding them through the often confusing world of insurance claims with patience and clarity. You aren't just processing paperwork; you are helping our neighbors get back on the road safely and with a smile. If you enjoy organizing complex information, helping people during a stressful time, and being part of a shop that takes pride in a job well done, you will feel right at home with our team.

Salary Range: $23.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan

Requirements

• At least two years of experience in automotive repair or insurance claims processing.
• Strong familiarity with collision repair software like CCC ONE or Mitchell.
• Valid California driver's license.
• Understanding of vehicle components and repair procedures.
• Previous experience working directly with insurance adjusters is a plus.
• Ability to translate technical repair language into plain English for customers.

Responsibilities

• Act as the main point of contact for customers while their vehicles are in our care.
• Coordinate with insurance adjusters to document damage and secure repair approvals.
• Keep accurate and detailed digital logs of every stage of the repair process.
• Communicate repair status updates clearly and kindly to our clients throughout their journey with us.
• Verify all paperwork, supplement requests, and billing details are accurate before a vehicle leaves the shop.
• Support our shop technicians by ensuring all necessary parts and authorizations are ready when needed.

About Us

Top Finish is a customer-focused auto body repair shop dedicated to restoring vehicles safely, efficiently, and to the highest quality standards. Our team works closely with customers, insurance companies, and repair professionals to make the collision repair process as smooth and stress-free as possible. We take pride in quality workmanship, clear communication, and treating eery customer with respect. We are currently celebrating our 30 year anniversary.