Claims Coordinator

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Join us as a Claims Coordinator and play a key role in ensuring processes run smoothly and claims are resolved efficiently and accurately. You’ll take ownership of national claims processing, working closely with warehouses, vendors, and third-party logistics (3PL) providers to ensure faulty, damaged, and missing goods claims are collected, credited, and closed on time.

As a Claims Coordinator, you'll:

• Manage vendor claims end-to-end, ensuring all documentation and evidence are submitted accurately and on time, and keeping stakeholders updated.
• Proactively follow up on outstanding claims to ensure prompt credit resolution.
• Coordinate with warehouses nationally and our 3PL partners to arrange collections and resolve any delays.
• Build strong relationships internally and externally to improve communication, reduce claim friction, troubleshoot issues and streamline credit processing.
• Support continuous improvement initiatives and help shape the future of our claims function.

You'll have:

• Ability to be highly organised and proactive, with the ability to juggle multiple priorities and meet deadlines.
• Strong communication skills, and the confidence to work across teams and with external partners.
• Ability to thrive in a fast-paced, evolving environment with plenty of variety and challenge.
• The ability to work out of our Waterloo HQ 5-days a week

Why Winnings?

At Winnings, you’ll join a team where creativity, service, and passion are celebrated. We invest in our people, offering continuous development and genuine career progression opportunities across our growing Group.

Our employee benefits include:

• Flexible start and end hours, to accommodate work-life balance.
• Exclusive staff discounts across all Winning brands.
• Career growth opportunities with pathways into leadership.
• Wellbeing support through our EAP, with availability to access free GP visits and psychology appointments
• Vibrant culture with immersive training, events, and an amazing annual Christmas party.
• Recently renovated Head Office with free coffee available from our on-site barista.

We’re proud to nurture a diverse and inclusive workplace where everyone feels they belong. We welcome applicants from all backgrounds and encourage you to apply if this role excites you.