Claims Coordinator

Job Title: Claims Coordinator

Location: Irving, TX

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | Fully Onsite

Type of Employment: Direct Hire

Industry: Wholesale Distribution

Compensation: $50,000–$60,000 annually

Benefits:

• Medical, dental, and vision insurance, Life and disability insurance, 401(k) with company match
• Paid holidays, vacation, and sick leave
• Health Savings Account (HSA) with employer contributions
• Dependent Care Flexible Spending Account (FSA)
• Telehealth services
• Paid parental leave

About The Company: An established, nationwide organization is seeking a Loss Control Claims Coordinator to join its risk management team. The department supports multiple business locations and works closely with internal teams and external insurance partners to coordinate claims, manage risk, and support insurance-related operations.

Job Description: The Loss Control Claims Coordinator will oversee insurance claim reporting, documentation, communication, and follow-up, with a primary focus on automobile liability claims. This individual will coordinate with internal business locations, insurance carriers, adjusters, brokers, and other stakeholders to help ensure claims are handled accurately, efficiently, and in accordance with applicable requirements. The ideal candidate has at least two years of insurance or liability claims experience, including direct experience with automobile insurance claims. This role requires strong organizational skills, sound judgment, professional communication, and the ability to manage multiple priorities independently.

Key Responsibilities:

• Coordinate claims from initial reporting through ongoing processing, documentation, and resolution.
• Manage automobile liability claims while assisting with general liability, asbestos, cyber, property, workers’ compensation, theft/crime, stock throughput, and other claim categories as needed.
• Serve as the main point of contact between internal business locations, insurance carriers, claims adjusters, brokers, and other parties involved in claims.
• Track insurance carrier-managed claims and coordinate claims handled internally.
• Collect and organize claim-related materials, including incident reports, photographs, witness statements, investigation documents, and legal discovery requests.
• Review claim files for completeness, accuracy, and applicable coverage requirements.
• Monitor claim activity and maintain compliance with relevant regulations and established procedures.
• Collaborate with risk management leadership to address complex claims, settlement matters, coverage concerns, and disputes.
• Maintain consistent communication and follow up with stakeholders to obtain outstanding information and prevent processing delays.
• Develop and maintain organized documentation of departmental workflows, policies, and claims procedures.
• Establish positive working relationships with internal departments, location managers, and external insurance partners.

Qualifications:

• High school diploma or GED required; college education preferred.
• At least 2 years of experience in insurance claims, liability claims management, or a related field.
• Previous automobile insurance claims experience required.
• Understanding of insurance regulations, coverage requirements, and claims handling practices.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook; familiarity with SharePoint and Microsoft Teams preferred.
• Strong written and verbal communication skills, including the ability to navigate challenging conversations professionally.
• Excellent attention to detail, organization, and follow-through.
• Ability to work independently, prioritize competing deadlines, and manage multiple assignments without constant supervision.
• Experience preparing reports, reviewing information, and evaluating data.
• Insurance-related licenses or professional designations are a plus, including an Adjuster License, CPCU, ARM, AIC, AIS, AINS, or CRM.

*Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.*