Claims Coordinator - Insurance Restoration

About the role

Claims Coordinator to own every job from the first phone call to the paid invoice, for a new property restoration business working across greater Melbourne and Victoria. You take the loss notification, register the claim, get a crew moving inside the response time we've committed to, keep the insurer's portal current, submit the reports, raise the invoice and follow the payment.

Key responsibilities

• Taking loss notifications from insurers, adjusters, builders and homeowners, and registering them promptly
• Triaging urgency and getting a crew moving inside our response commitments
• Scheduling crews, equipment and subcontractors across a day that changes constantly
• Keeping every claim current in the insurer portals and inside SLA
• Preparing and submitting scopes, quotes, reports, photographs and completion documentation
• Being the calm, consistent point of contact for a client through the whole job
• Raising invoices against approved scopes and following up what's owed
• Keeping the office running — supplies, PPE, onboarding, registers and records
• Building the systems and rhythms this business will run on for the next decade

About you

• Two or more years in claims, job coordination, service scheduling or busy administration
• A telephone manner that steadies someone who has just had a flood through their house
• Genuinely strong written English — you'll be writing to insurers every day
• Real attention to detail, and the discipline to finish what you start
• Insurance, restoration, building or trades experience is a strong advantage
• Experience with insurer claim portals or job management software is a plus, not a must — we'll teach it

Benefits

• 12% superannuation
• Flexible or part-time hours considered for the right person
• A suburban office, no city commute
• Being employee number one in the office, with real influence over how the business works
• Training in the insurance restoration process from someone who knows it end to end
• A path to Operations Coordinator or Office Manager as we grow

About us

We restore property after water damage, mould, fire and smoke incidents — the work that happens in the hours and days after someone's worst morning. The business is new; the experience behind it is not. We are building this one properly from the first day: right equipment, right training, right documentation.