Claims Executive (Cantonese Speaker)

Position: Claim Executive

Location: Kuala Lumpur

Language: Cantonese

Market Supported: Hong Kong

Role Overview

The Claims Operations Executive is responsible for reviewing, validating, and processing insurance claims while ensuring compliance with client policies, healthcare regulations, and service level agreements.

Key Responsibilities

• Review healthcare and life science insurance claims.
• Validate documentation and claim eligibility.
• Ensure accurate and timely claim adjudication.
• Investigate claim discrepancies.
• Maintain high quality and productivity standards.
• Collaborate with internal stakeholders.
• Prepare operational reports as required.

Requirements

• Bachelor's Degree.
• Cantonese proficiency (Read, Write & Speak).
• Healthcare, Nursing, Pharmacy, Life Science or Insurance background preferred.
• Fresh graduates with relevant education are encouraged to apply.
• Strong analytical and problem-solving skills.

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Benefits (Applicable to All Roles)

• Employment Type: Permanent
• Working Days: Monday – Friday
• Week Off: Saturday & Sunday
• Public Holidays: Hong Kong Public Holidays
• Medical Insurance
• Annual Leave
• Career Growth Opportunities
• Training & Development
• Multinational Working Environment

Workplace Policy

• Mobile phones are not permitted on the production floor to ensure information security and client data confidentiality.
• Employees may access their phones during designated breaks or may leave the production floor at any time to attend urgent or important calls, subject to company policy.