Claims Executive

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

Claims Executive

Main Responsibilities:

• Manage mainly personal lines claims including travel, maid, medical, home, motor and cyber
• To ensure accurate and prompt claims processing within stipulated turnaround time
• Access policy liability, compute and determine claims amount payable based on policy cover and in accordance with Company guidelines and claims authority limit
• Handle all claims related phone and email enquiries in accordance with Company procedures
• Study claims history and highlight any abnormalities or repeated complaints to direct reporting manager, Head of Claims and any internal departments on need-to-know basis.
• Cross-collaboration with other departments internally
• Liaise with all stakeholders, including service providers, intermediaries and partners
• Participate and engage in any digital or process improvement projects as assigned by the Company.
• Any ad-hoc duties when assigned

Requirements:

• Minimum Diploma in tertiary education
• At least 1 year of hands-on claims experience in personal lines preferred.
• General Insurance (BCP, PGI, ComGI and HI) certificates would be an additional advantage.
• Willing to study and complete General Insurance (BCP, PGI, ComGI and HI) certifications after office hours.
• Proficient in MS Office applications.
• Good analytical and decision making skills, meticulous with attention to details.
• Adaptable to a fast-paced environment and receptive to different working styles and culture.
• Customer-oriented, adaptable, excellent communication, presentation and interpersonal skills .
• Candidates that are able to converse in Mandarin is preferred. This is to converse with Chinese customers.
• Able to work independently .

Other Information

• 5-day work week (Mon- Fri, 9 am - 6 pm)
• Contract to Permanent role
• Working Location: HLA Holdings Sdn Bhd, Level 1, Tower B, PJ City Development, No. 15A, Jalan 219, Seksyen 51A, 46100 Petaling Jaya, Selangor.