Claims Executive

About the role (Senior and Junior roles available)

We are seeking for Junior and Senior Claims Executive to join us. This is a full-time position based in Johor Bahru, Johor. In this role, you will be responsible for managing and processing insurance claims with accuracy, efficiency and professionalism. The Claims Executive plays a crucial part in our organisation by ensuring that all claims are handled promptly and fairly, maintaining our commitment to exceptional customer service and regulatory compliance. You will be the key point of contact for claimants and will work to resolve claims in a timely manner whilst adhering to policy terms and conditions.

Key responsibilities

• Receive, acknowledge and register incoming insurance claims from claimants and related parties
• Review claim documentation to ensure completeness and accuracy, requesting additional information as required
• Assess claims against policy terms and conditions to determine validity and coverage eligibility
• Investigate claims by gathering evidence, conducting interviews with claimants and relevant witnesses, and liaising with loss adjusters where necessary
• Process claim payments, coordinate with finance and authorise disbursements in accordance with company procedures
• Maintain detailed and organised claim files, including all documentation, correspondence and decisions made
• Provide regular updates to claimants regarding the status of their claims and expected resolution timelines
• Identify and report suspected fraudulent claims to the appropriate department
• Ensure all claims are processed in compliance with relevant legislation and company policies
• Liaise with external parties such as brokers, solicitors, medical professionals and repair contractors as needed
• Contribute to continuous improvement initiatives and share feedback on process enhancements

What we're looking for

• Excellent organisational and time management skills with the ability to handle multiple claims simultaneously
• Proficiency in Microsoft Office applications and experience with claims management software systems
• Exceptional communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
• Strong analytical and problem-solving abilities with keen attention to detail
• Integrity and sound judgment, with the ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently and as part of a team in a fast-paced environment

Apply now

If you are interested in joining our team as a Claims Executive and believe you have the skills and experience we are looking for, we encourage you to submit your application today. Please provide your resume, cover letter and any supporting documents that demonstrate your suitability for this role.