Claims Executive

"Hiring for one of our Automobile client for Gurgaon/Kolkata/Jaipur"

Objective:

The objective of this role is to accurately assess motor accident claims by reviewing surveyor reports, photographic evidence, and supporting documentation to verify claim genuineness and determine the extent of vehicle damage. The position is responsible for estimating claim value with technical precision while ensuring all assessments are completed within defined TAT. The role also demands clear communication with clients and empathetic handling of end-customer interactions, ensuring a high standard of service quality, transparency, and customer satisfaction throughout the claims process.

Accountability:

• Review surveyor reports and validate the legitimacy of motor vehicle accident claims.
• Assess the extent of vehicle damage through photographs and documentation and determine the affected components.
• Estimate claim value based on damage evaluation and standard assessment methodologies.
• Deliver accurate assessments within stipulated TAT and maintain adherence to internal quality standards.
• Communicate findings, clarifications, and decisions effectively to clients, surveyors, and relevant stakeholders.
• Handle customer interactions with professionalism and empathy, ensuring positive experiences for end customers.
• Maintain detailed and error-free documentation of assessments, data inputs, and case records for audit and compliance.

Competencies:

• Strong technical understanding of motor vehicle components, damage patterns, and claim assessment methodology.
• Analytical ability to interpret survey reports, validate damage, and estimate accurate claim values.
• Effective communication skills.
• High attention to detail with the ability to identify discrepancies or potential fraud indicators.

Experience:

• Bachelors degree in mechanical engineering or Diploma in Automobile/Mechanical Engineering is preferred.

• Practical experience in motor survey assessment, garage/repair estimation, vehicle inspection, or insurance claim evaluation.

• Languages: English, Hindi and regional languages.