Claims Handler

Are you looking for a career where you can make a real difference? Do you thrive in a fast-paced, customer-focused environment? If so, we want you to join our award-winning First Response Team as a Claims Handler!

Why You’ll Love Working With Us

We put our people first, offering a competitive salary of £27,000 - £31,000 with uncapped bonus potential (top performers earn an extra £500 per month!). You’ll also enjoy 25 days of holiday plus bank holidays, your birthday off, and the option to buy or sell leave to suit your lifestyle.

But that’s not all! We offer real career progression, including funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). If you’re looking to build your future, you’ll be in the right place.

Perks & Benefits

• Uncapped Bonus Potential – Earn extra each month for your hard work!
• Career Development – Funded learning, apprenticeships & training contracts.
• Holidays & Work-Life Balance – 25 days leave + bank holidays + your birthday off!
• Travel & Commute Support – Corporate Metro Scheme & Bike to Work Scheme.
• Health & Wellbeing – Virtual GP, bereavement support, flu jabs & free eye tests.
• Social & Charity Events – Annual parties, awards night & fundraising activities.

Still interested? What You’ll Be Doing

As a Claims Handler, you’ll be the first point of contact for clients dealing with road traffic accidents, personal injury, and vehicle damage claims. You’ll manage your own caseload, ensuring every client receives the highest level of support. Communication is key—you’ll work closely with colleagues, clients, and third parties to ensure smooth claim resolution.

You’ll need to work towards targets and deadlines in a proactive environment while taking full ownership of your cases. This role is fully office-based in Newcastle with a 40-hour workweek (Monday to Friday, 9:00 AM – 6:00 PM), including one late shift per week (up to 7:00 PM or 8:00 PM) and 1-2 weekend shifts per month on an overtime rota.

Who We’re Looking For

We’re looking for confident, articulate individuals with a passion for customer service. Ideally, you’ll have:

• Contact centre experience
• Target-driven mindset with KPI experience
• Strong communication skills (written and verbal)
• Ability to work to deadlines and manage priorities
• Attention to detail and accuracy

Previous experience in insurance, case management, or motor claims is a bonus, but not essential!

Ready to Apply?

Click ‘Apply Now’ to take the next step in your career!

If your application meets our criteria, our HR team will be in touch to discuss the next steps. If you don’t hear from us within four weeks, unfortunately, your application has not been successful at this time.

Join us and be part of a company that truly values you and your career growth!

INDMP

Job Types: Full-time, Permanent

Pay: £27,000.00-£31,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Ability to commute/relocate:

• Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship to work in the UK? If so, from when?

Experience:

• Contact Centre: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person