Claims Handler

The Vacancy

Pro Insurance currently has a new opportunity for a Claims Handler to join our Legacy Claims Team, processing claims in supporting an existing client.

Pro operates a hybrid working model and the majority of this role will be working from home with travel to a local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role & Responsibilities

• Reporting to the Claims Manager,the Claims Technician will handle a caseload Employers Liability (“EL”)/Public Liability (“PL”) disease claims, to include, but not limited to, the following
• NIHL
• HAVS
• Pleural Plaques
• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Skills and Experience

• Experience in NIHL is essential
• Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
• Experience in other claims is a distinct advantage
• Effective communication skills and key stakeholder relationship management skills
• Adaptable to change
• Strong relationship building skills and a professional and approachable manner
• Ability to work towards SLAs with accuracy

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