Claims Handler - InsurTech

Our client is a fast-growing insurtech company changing how people protect their homes. They’re building a claims team that puts customers first, and they’re looking for a hands-on claims specialist to help shape it. This is a chance to own claims from start to finish, improve how things work, and help build a claims function as the business scales.

Location: South London, Northern Line

Salary: £35,000–£42,000 plus benefits

Working pattern: 4 days a week in the office, 1 day from home, with flexible start and finish times

Company culture: Growth, change, exciting projects, and a close-knit, high-performing team

What you’ll be doing

• Running your own caseload of home insurance claims, from the first call through to final settlement, and getting customers the right result quickly
• Working with outsourced claims partners: reviewing the cases they escalate and holding them to high standards
• Improving response times and service levels by owning key claims processes, both internal and with partners
• Finding smarter, simpler ways of working that save time and improve customer outcomes
• Working with Product, Underwriting and Tech on projects that shape the claims journey as the business grows into new areas

What you’ll bring

• Experience handling personal lines claims, ideally home insurance
• Real pride in your technical knowledge, and enjoyment in guiding customers through what can be a stressful time
• Excitement about helping a growing business bring more of its claims handling in-house
• Clear, confident and empathetic communication, written and spoken
• Energy for a fast-moving, scale-up environment and a keen appetite to learn
• A team-first attitude, comfortable working across functions to solve tricky problems
• A genuine belief that the customer comes first