Claims Management Coordinator

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Claims Management Coordinator to join our Health, Safety and Wellness team based in Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Serves as the primary internal point of contact for managers, employees, Human Resources, and the external claims management partner regarding claims and return-to-work matters.
• Coordinates internal return-to-work and accommodation activities to ensure timely, consistent, and well-documented case progression.
• Supports the development, implementation, monitoring, and adjustment of graduated return-to-work plans and temporary or permanent workplace accommodations.
• Assists managers in identifying barriers to return to work and exploring reasonable workplace solutions.
• Maintains regular and appropriate communication with employees throughout the accommodation, and return-to-work processes.
• Provides clear information regarding the return-to-work process, available supports, and employee responsibilities.
• Translates and implements appropriate claims-management and return-to-work recommendations within the workplace in collaboration with managers and operational leaders.
• Provides timely, relevant workplace information and documentation required by the claims management partner to support effective case management and decision-making.
• Monitors employee progress throughout modified, transitional, and graduated return-to-work arrangements and maintains appropriate follow-up with managers, employees, and other stakeholders.
• Coordinates timely documentation, communication, and follow-up with internal and external stakeholders to support effective case management and return-to-work outcomes.
• Occasional travel to various sites as required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Post-secondary education in Occupational Health, Occupational Health & Safety, Disability Management, Human Resources, or a related field.
• Certificate or diploma in Disability Management would be considered an asset
• Certified Disability Management Professional (CDMP) designation or progress toward the designation, would be considered an asset
• Minimum 2–3 years of experience in disability management, claims management, occupational health, return-to-work, workplace accommodation, or a related field.
• Demonstrated experience coordinating medical leave, disability, workers’ compensation, and/or non-occupational claims from initial absence through return to work.
• Experience supporting the development and implementation of graduated return-to-work plans, transitional work, and workplace accommodations based on functional abilities and restrictions.
• Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable