Claims Manager

Claims Manager

Onshore / Dubai

Compensation: AED 6,000 - AED7,000

About InsuranceMarket.ae

InsuranceMarket.ae, part of Alfred Holdings, is a leading UAE-based digital insurance marketplace committed to simplifying insurance through technology, expert advice, and customer-focused solutions. We help individuals and businesses make informed insurance decisions by connecting them with the right coverage and support across their insurance journey.

We’re looking for a Claims Manager who can manage motor and non-motor insurance claims, advocate for our customers, and ensure a smooth, transparent, and efficient claims experience.

Key Responsibilities

• Handle insurance claims across motor and non-motor lines, including motor (own damage and third-party), property, casualty, business interruption, marine, financial lines, and other general insurance claims.
• Coordinate with clients to assist with claim registration, documentation, and submission for both motor and non-motor claims.
• Evaluate policy coverage and guide customers on claims procedures, coverage terms, and relevant risk management considerations.
• Liaise and negotiate with garages, surveyors, loss adjusters, and insurers to achieve the best possible outcomes for clients.
• Track and monitor claims, ensuring timely follow-ups with clients, repairers, loss adjusters, and insurers to minimise delays.
• Maintain accurate claims records and provide regular updates to the COO on ongoing, settled, and outstanding claims across motor and non-motor portfolios.
• Support the Business Development team with claims-related queries, including motor claims trends, common customer pain points, and service-level agreements (SLAs).
• Provide clear, practical claims guidance to customers, helping them understand the process and resolve queries effectively.
• Collaborate with Marketing and Product Development teams to create customer education content covering claims processes, risk management, and insurance-related topics across motor and non-motor lines.
• Identify recurring claims issues and opportunities to improve processes, turnaround times, customer satisfaction, and overall claims handling efficiency.

Why Join InsuranceMarket.ae?

• Make a Real Impact: Help customers navigate one of the most important parts of their insurance journey by making claims simpler and more transparent.
• Work Across Diverse Insurance Lines: Gain exposure to a broad range of motor and non-motor insurance claims, expanding your technical knowledge and expertise.
• Collaborate Across Teams: Work closely with leadership, Business Development, Marketing, Product Development, and insurance partners to improve the overall customer experience.
• Drive Continuous Improvement: Contribute ideas that enhance claims processes, strengthen service delivery, and improve customer outcomes.
• Be Part of a Growing Business: Join an organisation that combines insurance expertise, technology, and customer-centric thinking to evolve the way insurance is experienced in the UAE.