Claims Officer

Who we are
China Taiping Insurance (HK) Company Limited (“CTPI(HK)”), the main overseas general insurance company of China Taiping Insurance Group (HK) Company Limited (hereinafter referred to as “TPG(HK)”), have secured a leading position in marine hull insurance business in the Hong Kong market. We are the first insurance company to provide marine hull insurance in Hong Kong. We have strong underwriting capacity for property and liability insurance business. We are a leading insurance company in employees' compensation insurance and property insurance business. With a unique health care service platform for Chinese customers in Hong Kong, we are able to provide a one-stop service regarding health care services and medical insurance protection for our customers. We have a wide range of motor insurance products which cover many different types of motor vehicles. We are a major insurance company which provides comprehensive insurance protection for owners of cross-border motor vehicles in the Hong Kong market.

What we offer

• Five-day work week
• Competitive remuneration package, including double pay and discretionary bonus
• Life insurance, AD&D insurance and comprehensive group medical insurance (dental coverage, psychological counseling coverage, insurance coverage for family members, etc.)
• On-the-job training and education allowance
• Holiday allowance and birthday gift vouchers
• Early dismissal on holidays
• Employee recreational & sports activities
• Staff canteen

About the role:

As an insurance claims handler in EC, Motor, or Property, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potential fraudulent activity.

You'll coordinate services that may be required by policyholders following an accident or incident.

Responsibilities

As an insurance claims handler, you'll typically need to:

• provide advice on making a claim and the processes involved
• collect accurate information and documents to proceed with a claim
• analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
• guide policyholders on how to proceed with the claim
• contact service provider from a network of approved professionals
• monitor the progress of a claim
• ensure fair settlement of a valid claim

Skills

You'll need to have:

• excellent interpersonal and customer service skills
• negotiation, questioning and decision-making skills
• good planning and analytical skills
• communication skills and confidence when dealing with people, often in difficult circumstances
• organisational and time management skills
• the ability to work well under pressure

Interested parties please send your full resume with current salary, expected salary and availability to us by clicking "QUICK APPLY".
All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of six months.

Please visit our website (https://www.hk.cntaiping.com/eng/) for more information.