Claims Officer

About ACH Group: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

About The role: Ultilise your high-level administration skills while taking a step and developing a career in Injury Management, as part time (0.6 FTE, worked over 3 or 4 days) Claims Officer role based in Mile End.

Reporting to Head of Injury Management and Audit, you will be responsible for providing effective workers compensation claims management, managing a portfolio of low risk/no lost time injuries.

What you’ll do:

• Deliver exceptional customer service through the Claims Management process.
• Provide early intervention injury information and advice.
• Coordinate case conferences and schedules.
• Liaise with internal and external stakeholders, including Managers, GPs, Specialists and more.
• Monitor, triage queries and provide support to the Head of Injury Management and Audit.

About you:
We're seeking a skilled and motivated Claims Officer to help maintain and enhance standards, in addition to:

• Preferably have experience in a similar role in claims assistance.
• Knowledge of Workers Compensation and Return to Work Act and regulations.
• Preferably have experience working in a self- insured environment
• High level administration skills.
• Intermediate computer skills.
• Ability to manage sensitive issues and maintain confidentiality.
• Excellent attention to detail, interpersonal, communication and problem-solving skills.
• High level of resiliency to be able to manage priorities and deadlines.
• Current driver’s licence.
• Qualifications in workers compensation and/or injury management is highly desired.
• Have a satisfactory National Criminal History Record Check, no older than 12 months at commencement of employment.

Why you’ll love working with us:
At ACH Group, you’ll join an inclusive team that supports your development and wellbeing. We offer:

• Ongoing career development, including in house upskilling, external learning & professional development opportunities
• A friendly, supportive culture where you can be yourself
• Free on site flu vaccinations
• Free Financial & superannuation advice from HESTA
• A wellbeing program including, free employee assistance, BUPA webinars, corporate volunteering offerings & retail discounts at Charlesworth Nuts, RUNDNA, Zap Fitness, Goodlife, Temple Day Spa
• Recognition programs that celebrate your contributions
• Salary packaging to maximise your take home pay
• Discounted BUPA corporate health insurance

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax.

How to Apply: Press ‘Apply’ to apply now.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.