Claims Operations Lead

Department: Claims

Location: Bermuda

Description The Claims Operations Analyst will be responsible for the operational management of claims at Lancashire, including successful service delivery along with ensuring that all operational functionality of the Lancashire claims team is operating efficiently, appropriately forward thinking and administered in accordance with the Group claims strategy, along with regulatory best practices and all relevant legal frameworks.

Specific Responsibilities

• Support the claims function in the successful delivery of the Group claim strategy.
• Ensure the high performance of the claims workflow system, drive delivery of improvement and enhancement where possible.
• Liaise with the claim function to produce meaningful periodic data / MI.
• Develop Power BI dashboard to meet the demands of the function.
• Contribute to claims strategies and the underpinning of infrastructure to meet the needs of the function in line with Underwriting growth initiatives.
• Liaise with the Head of Claims Performance to manage the oversight and performance management of delegated claims arrangements including outsourcing and DCA’s.
• Promote effective with active claims and lifecycle management.
• Stay abreast of the regulatory environment governing claims operations.
• Develop and maintain relations with internal stakeholders and key business functions such as underwriting, actuarial, finance risk and audit. Monitor and ensure data quality and data reconciliations, including events codes etc.
• Drive the performance of the claims team through data analytics and MI.
• Ensure claims performance remains within agreed SLA’s and KPI’s.
• Primary oversight of internal and external peer review and audit.
• Catastrophe response reporting including data returns as required.
• Maintain procedural documentation that attests to the approach to claims handling.

Essential Skills & Requirements

• At least 5 years’ experience in a similar position within the reinsurance industry.
• University degree and/or professional insurance qualification preferred (ACII, AIC, CPCU).
• Strong understanding of insurance / reinsurance principles and markets.
• Advanced knowledge and experience of claims operations essential.
• Excellent numeracy and analytical skills.
• Accuracy and attention to detail with high standards.
• Excellent communications skills and interpersonal skills.
• Able to work effectively under pressure, both independently and in a collaborative team environment.

The Lancashire Way At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.

Straight-talking We feel empowered to share thoughts and ideas, because everyone’s voice matters.

Collaborative We work together towards common goals, share knowledge and support each other.

Hard-working We all have a stake in the company’s success and are proactive in contributing to our goals and vision.

Responsible We focus on achieving tangible results with consistent standards across the Group.

Positive We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.