Claims Operations Manager

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Company

HDI Global SE

Place of work

Sydney

Type of employment

Full-time

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Claims Operations Manager
HDI Global in Australia is represented by HDI Global SE, Australia and HDI

Global Specialty SE – Australia. Headquartered in Sydney, with offices in

Melbourne, Brisbane, Perth, Adelaide and New Zealand, our locally

empowered teams provide commercial, flexible and innovative insurance

solutions across a broad range of general and specialty lines.

HDI Global SE is Germany’s leading industrial insurer and has supported

companies in Australia and New Zealand since 1995. Through its

international network, the business operates in more than 175 countries.

HDI Global Specialty SE brings together the Talanx Group’s specialty

expertise and global reach, providing a strong platform for specialist

insurance solutions.

The Opportunity

Are you an experienced operations leader who thrives on improving processes, delivering complex

projects and creating clarity across a fast-moving business? This is an opportunity to play a pivotal

role in strengthening the operational performance of HDI Global’s Claims function across Australia.

As our Claims Operations Manager, you will lead the operational delivery engine that supports our

Claims teams. You will bring together process, systems, data, reporting, vendor partnerships,

controls and customer outcomes to ensure the function operates effectively, consistently and in line

with regulatory expectations.

This is an operational leadership role rather than a technical claims portfolio position. You will work

across Claims, Governance and Head Office stakeholders to turn priorities into practical, sustainable

outcomes.

Own and optimise end-to-end operational processes supporting the Claims function.

Improve workflow efficiency, throughput and operational discipline across Claims teams.

Partner with Claims Managers to resolve bottlenecks and embed sustainable improvements.

Lead local and Head Office projects spanning vendor management, fraud and subrogation

uplift, digital workflows, automation, system enhancements and operational controls.

Own the accuracy, timeliness and quality of Claims management information and reporting.

Strengthen data integrity across claims systems and reporting platforms, leading remediation

where required.

Oversee the complaints handling framework and support timely, accurate and compliant

customer outcomes.

Lead root-cause analysis and translate findings into meaningful operational improvements.

Implement and embed operational controls, remediate governance findings and support

compliance with AFSL obligations, internal policies and regulatory expectations.

Coordinate across Claims, Governance, vendors and Head Office to drive projects through to

completion.

Provide clear leadership, structure and operational momentum while reducing operational noise

for senior stakeholders.

Strong operational leadership experience within insurance, financial services or another

regulated environment.

A proven ability to lead and deliver complex operational projects.

Experience in workflow optimisation, process improvement and operational controls.

Strong capability across management information, data quality and reporting frameworks.

An understanding of complaints handling frameworks and customer outcome obligations.

Excellent stakeholder management and communication skills.

The ability to influence across multiple teams and drive outcomes without relying on direct

authority.

An advanced degree or relevant professional qualification, together with senior-level

membership of an appropriate industry association.

Claims operations experience within general insurance or specialty lines.

Exposure to AFSL, APRA or comparable regulatory frameworks.

Experience working with third-party administrators, vendors or outsourced claims partners.

Experience delivering global or Head Office-led operational initiatives.

Skills & Experience

You will have the opportunity to shape how a critical business function operates, lead meaningful

change and work with senior stakeholders locally and globally. If you are a pragmatic, collaborative

leader who brings structure, accountability and follow-through, we would like to hear from you. to help build a more efficient, connected and customer-focused Claims function at HDI

Global.

Your benefits:

Flexible working hours

Training opportunities

Mobile working

Family support

Company pension scheme

Company health management

Global Exposure: With operations in over 175 countries, HDI provides a truly global experience, offering

local policies for seamless coverage worldwide.

Industry Leadership: As part of the Talanx Group, HDI manages the Industrial Lines Division and is

recognised for financial strength with an A+ Outlook Stable rating from Standard & Poor's.

Dynamic Growth: Our commitment to Australasia is evident through expanding our customised

insurance and risk management solutions to corporate clients in the Pacific Region.

Are you ready for the chance to really make a difference?