Claims Processor - Impecuniosity Team

Join us as a Claims Processor!

Location: Newcastle Upon Tyne, NE6
Salary: £27,000 to £30,000
Contract: Full Time, Permanent

Join Our Impecuniosity Team

Are you detail-oriented, confident communicating with customers and skilled at reviewing information and resolving queries?

We're looking for a Claims Processor to join our Impecuniosity Team. This team plays a vital role in supporting motor claims by reviewing financial information, gathering supporting evidence and liaising with insurers to help achieve the best possible outcome for our clients.

This is an excellent opportunity for someone with experience in administration, customer service, insurance, legal services or claims handling who enjoys investigative work and communicating with a variety of stakeholders.

What You'll Be Doing

As a Claims Processor within the Impecuniosity Team, you'll help gather and review financial information relating to claims and work with insurers to resolve outstanding matters. Your responsibilities will include:

• Contacting clients to obtain bank statements and other supporting financial documents required for their claim.
• Reviewing financial information and carrying out assessments to determine whether clients meet certain claim criteria.
• Reviewing correspondence and documents received from third-party insurers and identifying any actions required.
• Speaking and corresponding with insurers to discuss claims and negotiate settlement agreements where appropriate.
• Maintaining accurate records and updating our case management systems.
• Communicating with clients to provide updates and explain requests for information in a clear and supportive manner.
• Ensuring all work is completed accurately and within agreed timescales.
• Working collaboratively with colleagues and stakeholders to progress claims efficiently.

What We're Looking For

Essential Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and analytical ability.
• Good organisational and time management skills.
• Confidence handling sensitive and confidential information.
• Ability to work independently while managing a busy workload.
• Strong IT skills and confidence using computer systems.
• Professional and confident telephone manner.

Desirable Experience

• Previous experience within claims, insurance, legal services, financial services, administration or customer service.
• Experience reviewing documents and making evidence-based decisions.
• Experience negotiating or resolving customer or stakeholder queries.
• Understanding of motor claims or insurance processes.

Why Join Us?

We believe our people are our greatest asset and offer a range of benefits designed to support your wellbeing, development and work-life balance, including:

• Competitive salary.
• 25 days annual leave plus bank holidays.
• Additional birthday holiday.
• Buy and sell holiday scheme (subject to eligibility).
• Career development and progression opportunities.
• Employee wellbeing initiatives.
• Corporate Metro and Bike to Work schemes.
• Regular social and charitable events.

About You

You'll thrive in this role if you enjoy:

✅ Analysing information and solving problems.

✅ Communicating with customers and external stakeholders.

✅ Working with accuracy and attention to detail.

✅ Negotiating positive outcomes.

✅ Managing a varied workload in a fast-paced environment.

✅ Being part of a supportive, team-focused culture.

Next Steps

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of the HR team will be in contact to discuss the opportunity further. Successful candidates will then be invited to attend a face-to-face interview.

We look forward to receiving your application!

Pay: £27,000.00-£30,000.00 per year

Ability to commute/relocate:

• Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship to work in the UK? If so, from when?

Experience:

• Claims Processing: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person